888-699-4015 with your order number and our Sleep Pros
will be happy to assist you with the next steps.
Pod Mattress Return Policy
Any Pod Mattress can be returned within 30 days of the delivery date without return shipping charges. To ensure the integrity and sanitary standard of our products, Eight Sleep does not re-use or offer refurbished foam and hence, does not take back the mattress portion. Instead, our team will work with you to donate, recycle, or dispose of the mattress.
Is there a cost for return shipping?
No. Any Pod Mattress can be returned within 30 days of the delivery date without shipping charges. To ensure the integrity and sanitary standard of our products, Eight Sleep does not re-use or offer refurbished beds, does not take back the mattresses. Instead, our team will work with you to donate, recycle, or dispose of the mattress.
How do I return my Pod Mattress?
Email us at [email protected] with your Order Number and return reason and our support team will be happy to assist you with the next steps.
Can I return only one piece of the Pod Mattress?
At this time, customers who have purchased the Pod Mattress may request a partial return to either keep the technology bundle or the mattress portion. *Promotional items may need to be returned, in some cases.
Pod Cover Return Policy
Any Pod Cover can be returned within 30 days of the delivery date without return shipping charges.
Pod 4 Ultra Return Policy
Any Pod 4 Ultra can be returned within 30 days of the delivery date without return shipping charges.
Accessories Return Policy
Most accessories can be returned within 30 days of the delivery date without shipping charges.
*The Prince Bedframe has its own policy (see below).
**The 30 day trial period for accessories is not extended if purchased with a Pod or Pod 3.
Prince Bedframe Policy
If you are unhappy with your purchase for any reason, and the item is unopened, you may submit a return request within 30 days of the delivery date, per the terms below.
Terms:
- Products must be returned in their original packaging and received in like-new condition.
- Opened and/or used items will be 'Final Sale' and are not returnable.
- Damaged items will not be accepted.
- Products shipped outside the contiguous United States are not returnable.
- If there is damage upon delivery, the white glove service must be notified before they leave.
Contact Us
You can email us with any questions or comments at:
[email protected]
Privacy Officer:
Eight Sleep, Inc.
164 W 25th Street, 9th Floor
New York, NY 10001
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Enjoy the Pod at home, and return it for a full refund if you don’t love it
Free shipping & returns
Free shipping in nearly 30 countries with no-cost, hassle-free returns
Worry-free warranty
Ongoing Pod protection for up to 5 years. Warranty terms apply
We currently ship to the following regions. United States (excluding Alaska, Hawaii, Puerto Rico and other US territories), European Union (excluding Cyprus, Greece and Malta) Canada, United Kingdom, Australia and UAE.